{"id":6888,"date":"2026-04-14T13:34:18","date_gmt":"2026-04-14T13:34:18","guid":{"rendered":"https:\/\/support.almamater.si\/navodilo\/frequently-asked-questions-vis-students\/"},"modified":"2026-10-01T19:31:25","modified_gmt":"2026-10-01T19:31:25","slug":"frequently-asked-questions-vis-students","status":"publish","type":"it-navodilo","link":"https:\/\/support.almamater.si\/en\/for-students\/applications\/frequently-asked-questions-vis-students\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is VIS?<\/h2>\n\n<p class=\"wp-block-paragraph\"><b>VIS (Higher Education Information System)<\/b> is the information system of Alma Mater Europaea University that supports the study process.<\/p>\n\n<h2 class=\"wp-block-heading\">What is VIS used for?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Providing information support for the study process at Alma Mater Europaea University.<\/li>\n\n\n<li>For students: registering for and withdrawing from exams, viewing exam dates, recording exam grades, electronic enrollment, completing surveys, etc.<\/li>\n\n\n<li>A general overview of exam dates and office hours.<\/li>\n\n<\/ul>\n\n<h2 class=\"wp-block-heading\">When do I receive the username and password for signing in to VIS?<\/h2>\n\n<p class=\"wp-block-paragraph\">When they enroll at Alma Mater, new students receive the details for claiming their digital identity in VIS.<\/p>\n\n<p class=\"wp-block-paragraph\">If your username has not been assigned or is not active, please contact your student office. They will activate the preparation of your username, set its validity, usually until the end of the academic year, and give you the password for your first sign-in. The username will then be generated by the next working day at the latest.<\/p>\n\n<h2 class=\"wp-block-heading\">What should I do if I have forgotten my password?<\/h2>\n\n<p class=\"wp-block-paragraph\">If you have forgotten your password, contact the student office or fill in the form <a href=\"https:\/\/support.almamater.si\/en\/help-and-support\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a> and we will reset your password.<\/p>\n\n<h2 class=\"wp-block-heading\">Why can I not sign in to VIS when I can sign in to my mailbox?<\/h2>\n\n<p class=\"wp-block-paragraph\">Whether you can sign in to certain information systems depends on:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>whether you have student status,<\/li>\n\n\n<li>whether you have any outstanding financial obligations,<\/li>\n\n\n<li>whether you have a valid access date for student services, etc.<\/li>\n\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"<p>What is VIS? VIS (Higher Education Information System) is the information system of Alma Mater Europaea University that supports the study process. What is VIS used for? When do I receive the username and password for signing in to VIS? When they enroll at Alma Mater, new students receive the details for claiming their digital [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"ameu_icon":"","ameu_sort_order":16,"footnotes":""},"it-kategorija":[113],"it-ciljna-skupina":[55],"class_list":["post-6888","it-navodilo","type-it-navodilo","status-publish","hentry","it-kategorija-students-applications","it-ciljna-skupina-studenti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions \u2014 for students | IT support Alma Mater<\/title>\n<meta name=\"description\" content=\"VIS is the information system of Alma Mater Europaea University that supports the study process: exams, grades, enrollment and surveys.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.almamater.si\/en\/for-students\/applications\/frequently-asked-questions-vis-students\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions \u2014 for students | IT support Alma Mater\" \/>\n<meta property=\"og:description\" content=\"VIS is the information system of Alma Mater Europaea University that supports the study process: exams, grades, enrollment and surveys.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.almamater.si\/en\/for-students\/applications\/frequently-asked-questions-vis-students\/\" \/>\n<meta property=\"og:site_name\" content=\"Alma Mater Europaea - 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