Troubleshooting in Teams

Lectures from the timetable

Problem	Solution
I do not see the Join online button at the activity, or the activity has no button.	The button is only shown for online and hybrid activities. Check that you have opened the right activity and the right week. If the activity should be online or hybrid but has no button, report this to the Student Office in time.
I am not the organizer of the meeting.	You are signed in to Teams with another account or not signed in. Sign out, sign in with your @almamater.si account and open the meeting again from the timetable.
A student cannot share their screen.	By default, students cannot share their screen. In the list of participants, give the student the presenter role.

For problems with online and hybrid lectures on the timetable: students, see Online and hybrid lectures in Teams; lecturers, see Running online and hybrid lectures in Teams.

Problem	Solution
I cannot hear the others	Check your computer’s volume, the speaker selected in the Teams settings, and the headphone connection.
Others cannot hear me	Check whether your microphone is muted, and select the correct microphone in the device settings.
The camera does not work	Close other programs that use the camera, check the operating system permissions, and restart Teams.
Poor or dropping connection	Turn off your camera, stop other downloads, use a wired connection, or move closer to the wireless access point.
Echo or feedback	Use headphones and make sure that only one microphone or speaker is turned on in the room.
I cannot share my screen	The organizer must enable the presenter role or permission to share content.

Note: Features depend on your license, your role as a participant, the organization’s rules, and the settings of the individual meeting.

For technical problems, questions, or feedback about the Teams environment, write to us at: support@almamater.si.

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